Terms of Use


In compliance with the duty of information established in Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (hereinafter, "LSSI"), the following information is provided below: the owner of www.resa.ethic-channel.com (hereinafter, the "Website") is RESIDENCIAS DE ESTUDIANTES S.L. with Tax ID B60109188, company domiciled in Calle Serrano nº 41 4ª planta 28001 Madrid, entity registered in the Mercantile Register of Madrid, Volume 37046, Folio 153, Page M-661.710. (Hereinafter, the Entity or RESA).

Contact details:

Telephone: 933943500.

E-mail: [email protected], [email protected] o [email protected].


These are the Conditions (hereinafter "General Conditions") that regulate the access, navigation, use of the Web Site, and the responsibilities derived from the use of the same. 

This Website may only be used to send communications on actions or omissions that could imply an illicit act or be contrary to the regulations in force or contravene the principles and values of RESA's Code of Ethics,


By using the services of the Website, the user accepts the present General Conditions, which define the rights and obligations of the RESA Website. These are the only General Conditions applicable to the use of the Website. Any person accessing this Website assumes the condition of User, undertaking not to use the Website or the information contained in it to carry out activities contrary to the Law, morality or public order and, in general, to use it in accordance with the General Conditions established by RESA.

The User assumes responsibility for the use of the Website in a legitimate manner and in accordance with the present Conditions. By way of example and without limitation, the User is responsible for:

  • Use the Website in accordance with the Object described in these General Conditions.
  • Providing all the information requested through the Web Site's complaint form. The Website allows communication in an anonymous way, so the User must review the information provided in case he/she wishes to preserve his/her identity completely.
  • The User may choose to send a communication providing contact and identification data or not to provide them. In both cases, the Website will provide the User with a unique identification number and a password that will allow him/her: (i) to know at all times the status of the communication made; (ii) to download a certificate containing all the information communicated and the result of the investigation. It is important for the User to record such information in a safe place. For security reasons, if this information is lost, the User will not be able to recover it. RESA is not responsible for the loss of such information.
  • Not to make use of the Website in bad faith and to provide truthful information to the best of their knowledge and belief. If the entity ascertains that the User has submitted the complaint in bad faith and/or with knowingly false information or documentation, it reserves the right to take legal action if the complainant has been identified.

The User will be liable for any damage or harm of any kind that RESA may suffer, directly or indirectly, as a consequence of an improper use of the Website, a breach of the present Conditions or a breach of the law in force.

Likewise, the User will not be able to hold RESA responsible for any damages that may derive from such activities beyond its control and of which it is effectively unaware.


The entity shall not be liable for any errors in accessing the Web Site or its contents but will do its best to ensure that they do not occur.

The entity reserves the right, without prior notice, to temporarily suspend access to the Website in the event that maintenance, repair or improvement work is required.


The entity is not responsible, in any case, for damages of any nature that may be caused by Users, including but not limited to: errors or omissions in the contents and / or lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having taken all the necessary technological measures to prevent it.


All contents of the Web Site (including, but not limited to, databases, images, drawings, graphics, text files, audio, video and software) are the property of the entity and are protected by national and international intellectual and industrial property laws, and all rights are reserved.

The trademarks, signs, distinctive signs or logos appearing on the Website are the property of the entity. The texts, graphic drawings, videos or audio supports that can be found in this Web Site, now or in the future, are property of the entity, so it is not allowed its:

  • Reproduction, distribution or modification, unless authorized by the entity or it is legally permitted.
  • Any infringement of the rights of the entity or of the legitimate owners of the same.
  • Use for any commercial or advertising purposes other than those strictly permitted.
  • Any attempt to obtain the contents of the Website by any means other than those provided to the Users, and those normally used on the Website.

RESA does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other property or right related to the Website, and under no circumstances will it be understood that access and browsing by the Users implies a total or partial waiver, transmission, license or transfer of said rights by RESA.

Any use of these contents not previously authorized by RESA will be considered a serious breach of the intellectual or industrial property rights and will give rise to the legally established responsibilities.


RESA processes users' data, always in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation or GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDDD).

For more information on the processing of the data of users of the Channel, you can consult the Privacy Policy.


The entity will be able to modify at any time the conditions determined here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by others duly published.


The entity reserves the right to make unannounced changes it deems appropriate in its Web Site, and may change, delete or add content provided through it, as well as the way in which they are presented or located on its Web Site.


All the clauses or extremes of these conditions of use must be interpreted independently and autonomously, not being affected the rest of the stipulations in case that one of them has been declared null by judicial sentence or firm arbitral resolution. The affected clause or clauses shall be replaced by another or others that preserve the effects pursued by the present General Conditions.


The relationship between the entity and the User shall be governed by the Spanish legislation in force and any dispute shall be submitted to the Courts and Tribunals of Madrid.