Here you can check the frequently questions in the anonymous reporting channel of RESIDENCIAS DE ESTUDIANTES, S.L.
Can I report an employment situation if I do not belong to the company?
How can I increase anonymity when reporting?
Some tips to achieve maximum anonymity, in addition to informing that the report is anonymous, are:
· Make sure that in the description of the communication you do not include information from which it is easy to identify you. The same applies to the documents you attach as possible evidence.
· Do not report from a computer connected to the company network, including a mobile phone connected to the corporate wifi. Ithikios, as the company that owns the platform, does not record information, but before it reaches our systems it must pass through our own control systems such as proxy's or firewalls and there may be configurations that allow us to know which services you connect to.
· You can use the open source browser TOR, which anonymises the IP address.
How is personal data processed?
In accordance with the provisions of the data protection regulations in force, RESA is responsible for the processing, management, and storage of the personal data of all persons involved in the inquiries and complaints. Both these and the external experts contracted comply with the technical and organizational measures necessary to guarantee the security of the data and avoid its alteration, loss and unauthorized processing or access.
The Whistleblower Channel is designed to apply the current regulations on personal data protection.
I have lost my password to check the status of my complaint. What can I do?
Is anonymity in reporting guaranteed?
In the reporting process you can decide whether or not to report your personal data. If you decide not to do so, you will need to set up your own monitoring through the reporting channel to see the progress and resolution. The channel will provide you with a username and password to access the progress of the report. The channel is independent of the company and does not record information on the ip from where you connect.
Is there any code of ethics in which to review reportable conducts?
What happens if the content of a complaint is later found to be false?
What is the RESA Whistleblowing Channel?
It is a channel of communication that RESA places at the disposal of all those collectives defined above with access to this Channel. Through this means, communications may be sent referring to the scopes of application of the Code of Ethics or of any other internal policy and rule of application of RESA.
When will I receive a response to my complaint or inquiry? What is the resolution timeframe?
The Ethics Committee will communicate the acceptance of the complaint/consultation within a maximum period of 7 calendar days. The resolution period for consultations shall be a maximum of 90 days, unless the complexity of the case justifiably requires a longer period.
Where is the platform that manages the channel?
Who handles the complaints?
Who manages the whistleblowing channel?
Why do I have to report what I know?
Integrity, accountability, and transparency are core values for RESA. We have an obligation to know and understand our Code of Ethics. We also have a responsibility to report any non-compliance with our Code.